Who are we?
First Telecom plc is an established government licensed provider
of a wide range of telecommunication services at an economical
price. We supply both business and residential customers with
national and international calls of the highest quality.
As a British company we understand the domestic market is now
one of the most demanding in the world, where quality and reliability
go hand in hand and apply not only to the products we supply but
most importantly our customer service.
Our aim is to provide a real alternative to the traditional telecoms
duopoly. We achieve this by offering a targeted range of products,
all entirely designed to address the stringent requirements of
today's international business. Through having a thoroughly focused
approach we can provide premium services with substantial savings.
Our Quality and Reliability
First Telecom's strategy, since its inception, has been based
on utilising state of the art technology, applying the latest
advances in optical fibre, semiconductor lasers and powerfill
microchips to supplying superior communications. This unique combination
ensures networks of the highest quality and reliability. Unlike
many other telephone companies whose networks are still based
on copper wire, First Telecom provides service over digital fibre
optics, the capacity of one fibre being over 2500 times the capacity
of one copper wire. These fibre optic systems are immune to electrical
interference from such things as lightning or power surges.
Our dedication to technological excellence extends throughout
our business and the commercial support of our customer base is
realised through advanced computer systems and software services.
Our Markets and Products Directly Connected Customers
First Telecom offers larger telecommunication users the opportunity
to connect directly into a fully fibre optic fault tolerant network
of the highest quality and reliability, by providing dedicated
access lines into the customer's premises.
Employing this secure, almost indestructible network, we offer
total integration with every major signalling system in the UK.
In keeping with our commitment to reliability, First Telecom utilises
an A.X.E. switch, a system developed by Ericsson, which is now
used by the leading phone companies world-wide, including British
Telecom.
With the deployment of both terrestrial and satellite links, customers
may take advantage of our cost effective methods of routing overseas
traffic and maintain private circuits to international offices
within the satellite footprint extending to both North America
and Eastern Europe.
Small Business and residential
As international trade barriers fall the importance of communication
continues to grow. For a large number of businesses, competitively
priced, reliable international access is vital. Most significantly
our advanced technology permeates down right through to residential
customers so everyone benefits.
Our Pricing and Service
The government deregulation and liberalisation of the UK telecommunications
market has allowed First Telecom to offer services that until recently could only
be provided by British Telecom and Mercury. Breaking this duopoly will encourage competition and
effect an overall reduction of prices. By concentrating on lowering the cost of your most expensive calls
to those international destinations First Telecom plc provides you with the confidence and opportunity
to maximise savings without compromise.
The result of our technology and investment provides you, the
customer, with many clear advantages. These range from lower charges
for long distance and international destinations, advanced billing
systems, plus one of the highest quality networks available anywhere
in the world today. You can even use our services via our access
code from your existing phone line.
What Benefits can we offer the Customer Now and in the future
Rather than structuring our business within the confines of geographical
or regulatory restrictions, traditional technological constraints
or other considerations inherited from the monopoly past, we at
First Telecom plc have one core focus - the needs of our customer.
As a UK company with a global perspective we can offer our customers
the most advanced billing system in the world. Initially developed,
by ourselves, for use in the highly competitive American market,
monthly invoices provide a wealth of information that until now
has been unavailable - in fact all you need to know about your
telephone expenditure. Graphs feature a variety of different analyses
including a two year billing history and daily and monthly traffic
profiles. Additionally we produce "Top Ten" reports
of the most expensive and longest calls, most frequently dialled
numbers and cities and finally an overview of call destination
all highlighted on an easy to read map. If required all call details
can be provided on disk or CD Rom for further analysis.
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