Who are we?
First Phone is a service provided by First Telecom plc to offer
national and international calls at substantially reduced rates.
Simple to use, this service will dramatically reduce your phone
bill (or allow you to spend more time talking!). There are no
monthly fees, no start-up costs, no hidden extras and no problems.
Cheaper than using phone cards, cheaper than using charge cards
and much cheaper than dialling direct from your own phone at home
or at work. If you have a "touch tone" phone you can
access our system.
We provide service on a state of the art, fully fibre optic network,
giving you exceptional quality and clarity on your international
connections. Our lines fully support fax and high-speed modem
connections for reliable data transmission.
Check the enclosed rate sheet for price comparisons. First Phone
offers you the best national and international rates with all
the benefits of dealing with an established, government licensed,
telecommunications company.
How do I start?
Call one of our operators who are available 24 hours on Freephone
0800 376 66 66 and we will issue you with your personal account
number and PIN code. You can purchase credit for your account
in any multiples of £10 and we accept all major credit cards.
Once your account has been opened you can dial our international
exchange, enter your account number and PIN code and dial any
international destination as normal (00 + country code + number),
immediately taking advantage of our exceptional rates.
National Calls
In addition to international destinations, we also offer national
calls at substantially reduced rates. This means that you can
now control the cost of your calls via our system of pre-payment.
As with international calls your account can be accessed from
any touch tone phone, including hotel, pay and mobile phones
Easy Access
Our international exchange can be accessed in different ways depending
on where you are in the world.
- In the UK call 0800 376 0800 which will connect you to our
exchange free of charge. You can then dial any international destination
by dialling 00 + country code + number
- When dialling from the USA to the UK call 1-800 376 0876 to
connect to the exchange. Then follow the procedure as above
Your account can be accessed from any touch tone phone including
hotels, pay-phones and mobile phones.
Remember!
Essential Security
Your account number and PIN code should not be written down together.
NEVER write your PIN code on the telephone card which contain
account number. If you suspect that someone has obtained your
PIN code or has tried to access your account, please notify us
immediately and we will issue you with a new PIN code. For security
reasons we cannot open or replenish an account from a mobile or
pay phone. To safeguard against credit card fraud please call
us from a land line telephone
Advanced Features
When you have become familiar with our system, you may wish to
dial over the voice prompts to save time. Your account Number
and PIN can be entered as soon as your call is answered. In order
to receive dial tone and commence dialling without listening to
the amount of credit on your account, press "*". Use
"#" to end a call, to re-enter a mis-dialled number,
or to finish one call and start another.
To disable the use of the "#" key, to facilitate access
to voice mail systems etc., dial "*" after the last
digit of your international number.
Business Accounts
Questions?
Please call one of our friendly customer service representatives
(0171 572 7766) if you have any questions regarding your account.
Free Credit Offer
First Telecom likes to reward customers who recommend us to their
family, friends and colleagues. When a customer opens an account
and quotes the source of referral, we offer £10 of free credit
to the source of the referral. If the account is opened for less
than £50 we will still give £5 of free credit.
The more you spend the more you save.
By purchasing any single amount over £100 your account will
automatically be credited an additional sum based on the following
chart:
Spend | %free | example |
|
£100-£199 | 5% | £150 | plus £7.50 free
|
£200-£299 | 5% | £250 | plus £12.50 free
|
£300-£399 | 5% | £350 | plus £17.50 free
|
£400-£499 | 5% | £450 | plus £22.50 free
|
£500+ | 5% | £550 | plus £27.50 free
|
Exclusive "Minute Miles"
With each call you make using First Phone you will be earning
"Minute-Miles", which can be redeemed for credit on
any of your First Telecom pre-paid,business or residential accounts.
Return the "Minute Miles" registration card to join
the programme and receive the benefit of free international calls.
Save money using Mobile Phones
Most mobile phone companies won't allow you to make international
calls without paying a huge deposit and extremely high call charges.
With your First Telecom account you can access our exchange via
the free phone number and make international calls which will
be charged to your First Telecom account and not your mobile phone
bill.
First Telecom
First Phone is a service provided by First Telecom plc, an established
provider of a wide range of telecommunication services licensed
by the Department of Trade and Industry. We supply both business
and residential customers with long distance and international
calls of the highest quality at an economical price.
As a British company we understand our domestic market is now
one of the most demanding and competitive in the world, where
"quality" and "reliability go hand in hand and
apply not only: to the products we supply, but most importantly
our customer service.
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